May 29, 2023 at 4:10 pm #7393Ana del PozoGuest
Hi, we are facing a problem when translating from Spanish to English (but it also happens from Spanish to French) using DeepL translate.
The program starts with the translatation but it suddenly stops and shows the error “We apologize, but an error has occured retrieving the translation”.
The error happens after paying for the translation, so we are loosing much money with every test we make.
Can you please help?
Thanks and regardsMay 29, 2023 at 4:12 pm #7394
Could you send me the InDesign file to test? (Send it before it’s been translated.)
ArielMay 29, 2023 at 4:43 pm #firstname.lastname@example.orgParticipant
Hi, you can find it in this link:
RegardsMay 29, 2023 at 5:13 pm #7401
Thanks. So, are you choosing to translate “the whole document”, or just the selected text, or story? What option are you using in Translate?May 29, 2023 at 6:03 pm #7402
More follow-up: I translated the whole document to “gibberish” (by clicking on the Text button), and that works fine. It takes a long time, though, because each sentence in the document is in a separate, unthreaded text frame, which is not such an efficient way of working, perhaps.
I also selected a bunch of text frames from the first page (probably some 20 frames), and translated all of those (using the option “Translate selected stories only”), and that also worked fine without problems.
Do you know which particular page, or frame, is causing the problem?May 30, 2023 at 9:37 am #7403Ana del PozoGuest
Hi, the translation test to “gibberish” works fine, but it does not work when you try to translate it to English or French. I attach a screenshot with the option we are currently using for tranlation:
ThanksMay 31, 2023 at 3:34 pm #7411Ana del PozoGuest
Hi, we installed the new version and now this issue is also solved!! Thanks for your help. Kind regardsMay 31, 2023 at 4:50 pm #7414
Thanks for following-up and confirming that the issue is solved. Let me know if it recurs at any point!
ArielJune 3, 2023 at 12:53 pm #7421aelbazParticipant
I have downloaded Translate and the download did not include dictionary and glossary examples. Where can I get them? Thanks in advance.June 4, 2023 at 12:38 pm #7424
Thanks for pointing out the omission.
I’ve added sample glossary and dictionary files to the download package. Please download your Translation Key again (https://www.id-extras.com/shopping-cart/my-account/) and you should see them.